1. Introduction
Welcome to CHAVORA. These Terms & Conditions govern your access to and use of the CHAVORA website, products, services and online ordering facilities. By visiting our website, placing an order or using any service provided through the website, you agree to follow these Terms & Conditions.
If you do not agree with any part of these terms, please do not use the website or place an order through it.
2. Products and Product Information
CHAVORA makes reasonable efforts to ensure that product names, descriptions, photographs, ingredients, weights, prices and other product information displayed on the website are accurate and updated.
However, minor differences may occur between product images displayed on the website and the actual packaging or appearance of the delivered product due to packaging updates, photography, screen settings or manufacturing variations.
3. Product Prices
All product prices displayed on the website are shown in Indian Rupees (INR), unless specifically stated otherwise.
CHAVORA may update product prices, offers, discounts or promotional pricing from time to time. The price applicable to an order will normally be the price displayed at the time the order is successfully placed.
4. Placing an Order
Customers are responsible for providing correct and complete information while placing an order, including name, mobile number, email address, delivery address and PIN code where required.
An order becomes eligible for processing after the order details have been successfully received and, where applicable, the payment has been successfully authorized or the selected payment method has been accepted.
5. Payment Methods
CHAVORA may provide multiple payment methods depending on availability, including online payments and Cash on Delivery (COD), where enabled.
Online payments may include payment methods such as UPI, debit cards, credit cards, net banking and other payment methods made available through the selected payment gateway.
6. Payment Gateway – PayU
For online payments, CHAVORA may use PayU or another authorized third-party payment service provider for processing payment transactions.
When you choose an online payment method, you may be redirected to or interact with the payment gateway's secure payment interface. Payment processing, authentication and authorization may be performed by the payment service provider according to its applicable terms and security procedures.
CHAVORA does not intend to store complete debit card, credit card or other sensitive payment credentials on its own website servers. Payment details are processed through the applicable payment service provider's secure systems.
An order requiring online payment will be considered successfully paid only after the payment status is successfully confirmed through the applicable payment system.
7. Failed, Pending or Unsuccessful Payments
If a payment is shown as failed, pending, cancelled or otherwise unsuccessful, the order may not be considered confirmed until the payment status is successfully verified.
If your bank account or payment instrument has been debited but the order status does not immediately show successful payment, please allow the payment status to be verified before making another payment.
8. Order Acceptance and Cancellation
CHAVORA reserves the right to cancel or decline an order in circumstances such as incorrect pricing or product information, suspected fraudulent activity, payment issues, stock unavailability, incorrect delivery information or circumstances beyond reasonable control.
If an eligible prepaid order is cancelled by CHAVORA after successful payment, the applicable refund will be processed according to the Return & Refund Policy.
9. Shipping and Delivery
Orders are shipped to serviceable locations supported by CHAVORA and its delivery partners. Delivery timelines may vary depending on PIN code, courier availability, operational conditions, holidays and other factors.
Customers should provide an accurate delivery address and remain available to receive the shipment where required.
10. Customer Responsibilities
Customers must provide genuine and accurate information and must not use the website for fraudulent, unlawful or abusive activities.
11. Intellectual Property
CHAVORA's brand name, logo, website content, photographs, graphics, product descriptions, text and other original materials are intended for CHAVORA's business use and may not be copied, reproduced, modified, distributed or commercially used without appropriate authorization.
12. Website Availability
CHAVORA aims to keep the website available and functional, but temporary interruptions may occur because of maintenance, technical problems, hosting issues, network problems or circumstances outside our reasonable control.
13. Limitation of Liability
CHAVORA will make reasonable efforts to provide products and services as described on the website. To the extent permitted by applicable law, CHAVORA shall not be responsible for losses arising from events beyond its reasonable control, including courier delays, payment-network interruptions, technical failures or incorrect information supplied by the customer.
14. Privacy
Customer information is handled according to the CHAVORA Privacy Policy. By using the website, you acknowledge that information necessary for order processing, delivery, customer support and payment processing may be handled by CHAVORA and relevant service providers as described in the Privacy Policy.
15. Changes to These Terms
CHAVORA may update these Terms & Conditions when necessary to reflect changes in services, payment methods, website functionality, business practices or applicable requirements.
16. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India. Any dispute shall be subject to the jurisdiction of the appropriate courts having legal jurisdiction over the matter.
17. Contact
For questions regarding these Terms & Conditions, orders, payments or related services, customers may contact CHAVORA through the contact details provided on the website.
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