Shipping & Delivery Policy

At CHAVORA, we aim to process and deliver every order safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.

1. Order Processing

Orders are processed after the order has been successfully placed and the required payment or order verification has been completed.

Processing may include order verification, product preparation, packaging, address verification and handover to our logistics partner.

Orders may not be processed on certain public holidays or during circumstances affecting normal business operations.

2. Delivery Locations

CHAVORA delivers to serviceable locations within India through available logistics and courier partners.

Delivery availability may depend on the customer's PIN code, courier coverage, operational conditions and other serviceability factors.

3. Delivery Timeline

The estimated delivery timeline shown during checkout or provided through order communication is indicative and may vary depending on the destination, courier operations and other circumstances.

Delivery may generally take approximately 3–7 business days after dispatch for serviceable locations, subject to courier availability and destination.

Remote, difficult-to-reach or specially serviced locations may require additional delivery time.

4. Shipping Charges

Any applicable shipping or delivery charges will be displayed during checkout before the customer confirms the order.

Shipping charges may vary depending on order value, destination, shipment weight, delivery service and promotional offers.

5. Shipping Partners

CHAVORA may use third-party logistics and courier service providers, including Shiprocket and the courier partners available through its logistics network.

The courier assigned to an order may vary depending on destination, serviceability, availability and operational requirements.

6. Order Tracking

Where tracking is available, customers may receive tracking or shipment information after the order has been dispatched.

Tracking information may include shipment status, courier details, AWB or tracking number and estimated delivery information.

Tracking updates are provided by the applicable logistics or courier service and may occasionally be delayed.

7. Delivery Attempts

The courier partner may make one or more delivery attempts depending on its operational procedures.

Customers should provide a correct delivery address and a reachable mobile number and should be reasonably available to receive the shipment.

If delivery fails because the recipient is unavailable, the address is incorrect or incomplete, the customer refuses delivery, or repeated delivery attempts are unsuccessful, the shipment may be returned to the sender.

8. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address, including house or building details, locality, city, state and PIN code.

CHAVORA may not be responsible for delays or failed delivery resulting from incorrect, incomplete or outdated information provided by the customer.

9. Address Change

A request to change the delivery address should be made as soon as possible after placing the order.

Address changes cannot be guaranteed once an order has been processed, packed, dispatched or handed over to the courier.

Any additional delivery cost or operational limitation resulting from an approved address change may be applicable.

10. Delayed Delivery

While CHAVORA and its logistics partners make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:

• High order volumes
• Courier or logistics delays
• Weather conditions
• Public holidays
• Transportation disruptions
• Remote or difficult delivery locations
• Incorrect or incomplete address information
• Government restrictions or regulatory requirements
• Other circumstances beyond reasonable control

A delivery delay does not automatically qualify an order for a refund or cancellation unless otherwise provided under the applicable CHAVORA policies or required by law.

11. Damaged Package at Delivery

Customers are encouraged to check the external condition of the package when receiving the shipment.

If a package appears seriously damaged, tampered with or otherwise compromised, the customer should document the issue and contact CHAVORA as soon as reasonably possible.

Photographs, videos, packaging details and order information may be requested to investigate the issue.

12. Wrong, Missing or Damaged Product

If a customer receives an incorrect, missing or eligible damaged product, the issue should be reported through the official CHAVORA customer support channel as soon as reasonably possible.

Resolution will be handled according to the CHAVORA Return & Refund Policy and the circumstances of the order.

13. Prepaid Orders

For prepaid orders, the order will normally proceed for processing after successful payment and payment verification.

If a payment is completed but the order confirmation or payment verification is delayed because of a technical issue, the transaction may require additional verification before dispatch.

14. Cash on Delivery Orders

Where COD is available, the customer must pay the applicable amount to the authorized delivery partner at the time of delivery.

COD availability may vary by PIN code, order value, courier availability and other operational conditions.

15. Delivery to Third Parties

If a customer authorizes another person to receive an order on their behalf, the customer is responsible for ensuring that the authorized recipient can reasonably accept the shipment.

16. Refused or Undeliverable Shipments

If an order is repeatedly refused or becomes undeliverable due to customer-related reasons, the shipment may be returned to CHAVORA.

Any cancellation, refund or other resolution will be handled in accordance with the applicable CHAVORA Cancellation and Return & Refund Policies.

17. Force Majeure

CHAVORA shall not be responsible for delivery delays caused by events beyond reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, major technical failures or other unforeseen events.

18. Contact Regarding Delivery

For questions regarding order processing, shipment status, delivery or tracking, customers should contact CHAVORA through the official customer support information provided on the website.

19. Policy Updates

CHAVORA may update this Shipping & Delivery Policy from time to time to reflect changes in logistics operations, delivery services or applicable requirements.

The latest version will always be published on this page with the applicable "Last Updated" date.