1. Introduction
CHAVORA understands that customers may sometimes need to cancel an order. This Cancellation Policy explains how order cancellation requests are handled for online and Cash on Delivery orders.
2. Requesting Order Cancellation
Customers may request cancellation of an order as early as possible after placing it. Cancellation requests should be made before the order has progressed too far into processing, packing or shipment.
Once an order has been packed, shipped or handed over to the delivery partner, cancellation may no longer be possible through the normal cancellation process.
3. Cancellation Before Processing
If an order cancellation request is received before the order has entered processing or fulfillment, CHAVORA may be able to cancel the order.
Approval of a cancellation depends on the actual status of the order at the time the request is received.
4. Prepaid / Online Orders
If an eligible prepaid order is successfully cancelled, the applicable refund may be initiated through the payment method or payment gateway used for the transaction.
5. PayU Payment Processing
Where PayU is used to process an online payment, an approved refund or payment reversal may be processed through the applicable payment processing system.
After CHAVORA initiates an eligible refund, the time required for the amount to reflect in the customer's account may depend on PayU, the customer's bank, card issuer, UPI provider, payment network or other financial institution involved in the transaction.
6. Payment Verification Before Refund
If a payment has been deducted from the customer's account but the order status is unclear, CHAVORA may first verify the payment transaction before processing cancellation or refund.
This verification helps ensure that the same transaction is not refunded more than once and that the correct order and payment record are matched.
7. COD Orders
For Cash on Delivery orders, cancellation before shipment may generally be easier to process because no advance online payment has been collected. However, the request remains subject to the current order status.
8. Orders Already Shipped
Once an order has been handed over to a courier or logistics partner, cancellation may not be possible. Customers may contact CHAVORA for assistance, but the final resolution may depend on the shipment status and delivery partner's process.
9. Customer-Initiated Refusal
Repeated refusal of shipments, intentional non-acceptance of orders or misuse of the cancellation process may result in restrictions on future Cash on Delivery or other ordering options, subject to applicable circumstances.
10. Cancellation by CHAVORA
CHAVORA may cancel an order in circumstances such as product unavailability, incorrect pricing or product information, suspected fraudulent activity, payment verification issues, serviceability limitations or circumstances beyond reasonable control.
If CHAVORA cancels an eligible prepaid order after successful payment, the applicable refund will be processed according to the Return & Refund Policy.
11. Refund After Cancellation
Where a refund is applicable, the amount and method of refund will depend on the payment status, order status and circumstances of cancellation.
12. How to Contact CHAVORA
To request cancellation, customers should contact CHAVORA as soon as possible and provide their order ID and the mobile number used while placing the order.
13. Changes to This Policy
CHAVORA may update this Cancellation Policy when required due to changes in ordering systems, payment services, delivery processes or applicable requirements.
14. Related Policies
Customers should also review the CHAVORA Terms & Conditions, Privacy Policy, Shipping & Delivery Policy and Return & Refund Policy for additional information applicable to their order.
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